FAQ

1. Where can I buy tickets?
Tickets for our events can be purchased:
a) On the site: at the ticket office of CKK Jordanki, Al. Solidarności 1-3, 87-100 Toruń. The ticket office is open from Tuesday to Saturday from 1 p.m. to 7 p.m. and one hour before the concert (at the concert venue). Contact details: phone: 56 642 43 79, e-mail: kasa@tos.art.pl
b)     Online: through the website www.biletytos.pl , www.tos.art.pl and bilety24.pl

2. Can I return a purchased ticket?
If the ticket was purchased at the ticket office, it can be returned in accordance with the rules set out in § 7 of the Terms and Conditions of Sales, which can be found as an annex on: http://tos.art.pl/pl/static_32_234_Bilety___sezon_artystyczny_2019_2020.html
If the ticket was purchased online - it is not refundable, according to the above-mentioned Terms and Conditions, to be read on www.tos.art.pl, in the TICKETS tab.

3. What is a voucher?
Voucher - a gift ticket entitles you to participate in one selected concert after it has been exchanged for an admission ticket at the ticket office. The voucher can be purchased at the on-site ticket office.

4. Can I make videos or take pictures during the concert?
Due to copyright and related rights, artists cannot be filmed or photographed during the concert.
 
5. How long is each concert?
Usually a concert lasts about two hours. Symphonic concerts usually consist of two parts with an intermission of about 15 minutes. Entertainment concerts do not always have an intermission. The exact duration of the pieces can be found in the concert programme on the event website.

6. Is there a cloakroom in the building?
There are 3 cloakrooms in CKK Jordanki. One on the ground floor, two on level 1. The cloakroom is obligatory and free of charge.

7. What is the dress code for the concert?
Elegant evening wear is required at the concert.

8. What if I’m late for the concert?
If you’re late for a concert, you won’t be able to take a seat until the intermission. In such an event please follow the instructions of the concert service.
Please arrive at the concert well in advance - at least 15 minutes before it starts.

9. What are the dos and don'ts during the concert?
During the concert:
- you should not eat or drink
- you can’t film or take photographs  
- you can't chat
- you should not use the phone

10. When to applaud?
At the end of the piece. In the case of works that consist of several parts, the artists should be applauded at the end of the whole work, not during the short breaks in between the parts.

11. Which seats are better: on the balcony or on the ground floor?
The acoustics of the Concert Hall is very good everywhere. The choice of a seat is a matter of your taste.

12. Does the auditorium have seats for the disabled?
People with disabilities who use wheelchairs can take their seats at sector X, where they will have more space at their disposal and better comfort in participating in the concert. The tickets for sector X can be purchased only at the ticket office of CKK Jordanki, or after prior telephone or e-mail reservation during office hours - tel: 56 642 43 79, e-mail: kasa@tos.art.pl.
The entrance to sector X is on level -1, which can be conveniently reached by a lift.

13. Is it possible to leave the auditorium during a concert?
You can leave the auditorium, but this should only be done in exceptional cases, as it disturbs other people and artists.  It is impossible to re-enter the auditorium. Please follow the instructions of the concert staff.

14. Is there air conditioning in the auditorium?
Yes. Both the Concert Hall and the Chamber Hall are air-conditioned.

15. How can I find my seat in the Hall?
Before each concert, the staff of Toruń Symphony Orchestra is at your disposal and they will be happy to usher you to the seat assigned on your ticket. The staff responsible for checking the tickets will show the guests which cloakroom to choose and indicate the easiest way to get to their seats. In addition, there is a seating plan right next to the entrance.

16. Is there a car park available at the concert site?
There is a paid, unguarded underground car park on the premises of CKK Jordanki, for 185 cars.

 17. How to buy group tickets?
Please check the TERMS AND CONDITIONS OF SALES in TICKETS